Ekornes 10 Year Limited Parts
Ekornes guarantees the internal mechanisms of
the Stressless Recliners for a period of 10 years from the date
of purchase. The 10 year guarantee covers the Plus-system and
the internal metal frame, including the metal springs and gliding
system. It does not cover damage to leather or woodwork or any
faults or damage caused by the use of the product other than
in accordance with the manufacturer's recommendations, as well
as any faults or damage arising from any repairs made by any
persons not authorised by the manufacturer. The standard warranty
is for parts only. For Parts and Labor you can add a 5 Year
In-Home Parts and Labor Warranty for $249. Years 6-10 would
be for parts only if purchasing the 5 year extended warranty.
*10 year Warranty: The 10 year warranty
covers the Plus system and the internal metal frame and springs,
including the glide wheels.
*5 year Warranty: The 5 year warranty
covers the wooden laminate base for the chair and ottoman, including
the swivel ring as well as all the foam and interior padding
in the chair and ottoman. Exclusion: any damage from fluids
penetrating through the upholstery. Please note that some deformation
and indentation in padding is considered normal and is part
of a break-in process.
*1 year Warranty: The 1 year warranty
covers the leather upholstery including stitching and zippered
assemblies. Exclusions: fading and color-fastness, or roughness
caused by hear or sunlight. Any damage caused by failure to
clean and maintain regularly, or by use of chemicals,cleaners
or conditions not recommended by Ekornes. Any damage caused
by spills of food, drink or any liquids. Any damage caused by
saturation with sweat or other body fluids. Please note: leather
is a natural product. It requires regular maintenance to insure
long wear and to retain its appearance. Natural markings such
as scars and insect bites from barbed wire or other abrasions
such as stretch marks and folds in the skin and from other sources
are not considered defects.
General Exclusions: Any damage caused
by moving, alteration, unauthorized repair, abuse and negligence.
This warranty is extended only to the original purchaser. Ekornes
reserves the right to repair or replace the defective merchandise
in part or completely. All warranty claims must be processed
through the original retailer. The guarantee is only valid when
registered within six months of purchase.